Terms & Conditions

Please note that this is a brief review of your SK Support Agreement with us. Full details are included with your confirmation letter. You will receive our literature within 28 days of your policy start date.

TERMS AND CONDITIONS

WHAT IS COVERED

We provide telephone help line offering help and assistance with regards to your policy with us. The plan is designed to eliminate all unwelcome call out and repair charges that may be incurred in the event of a fault with your system.

The policy covers all aspects of a typical satellite television system. This includes the satellite dish, the digital receiver box, connecting cabling, and remote controls. These are covered against almost all eventualities excluding any listed below.

The plan is considered to provide for all general problems that maybe incurred with the day to day use of the system. If a system is beyond economic repair, then the engineer arranged to visit a customers premises by ourselves, may at their discretion replace the product with the same or equivalent model.

WHAT IS NOT COVERED

Cosmetic faults or routine maintenance are not provided for under the policy. These can be defined as cleaning or servicing, damage such as dents or scratches to any part of the system, any equipment intended to be replaceable such as batteries or fuses, and rust or corrosion damage.

Your equipment being recalled by any supplier due to a generic manufacturers fault or any other reason.

Any unauthorized modification of the satellite equipment not authorised by ourselves or non approved accessories.

Your failure to follow the manufacturers equipment operating instructions.

Use of your satellite equipment in a commercial environment, or any other non domestic environment.

Theft.

Malicious damage or damage caused by fire or explosion.

Any problem caused either directly or indirectly by the supply of domestic electricity.

No fault being found with the satellite equipment.

Work required to take place outside normal working hours is at the discretion of SK Support and will be dealt with on an individual basis.

No repairs can be provided outside of the U.K.

Damage or faults that any third party may be liable for, such as property damage caused either directly or indirectly by the installation of the equipment, problems with interactive or viewing cards, any equipment not complying in accordance with the manufacturers specification at the start date of the policy, or any component fault with integrated digital television must be dealt with by the third party in question, and will not be provided for under the policy.

In respect of satellite systems: - damage to satellite antennae: realignment of satellite antennae: cost of monthly satellite charge when the unit is not working for any period.

Compensation for loss of use of the product and consequential loss of any kind (e.g. damaged clothes, carpets, tapes, etc)

Any single repair costs that are more than the original price and any repair costs more than one and a half times the original price of the appliance during period of this contract.

GENERAL CONDITIONS

This contract is limited to products operating in the United Kingdom (including the Isle of Wight), the Isle of Man, the Channel Islands and Northern Ireland.

This contract is for the benefit of the contract holder only and any permitted transferee at the discretion of ourselves and no rights or benefits will be given to any other third party under the contract. The provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.

It is the responsibility of the contract holder to adhere to the manufacturer’s instructions and take all precautions to prevent any loss or damage to the product and to provide reasonable access to the product for servicing.

In the event of the product or similar settlement being arranged as a result of the product becoming uneconomical to repair this contract ceases.

All contracts are automatically renewed with SK Support at the same frequency of the payment. Any policy with SK Support is an open ended plan. There is no need for you to manually renew any contracts by communicating with ourselves; they are simply renewed until a letter confirming cancellation has been received. Either you or SK Support may cancel this contract by giving thirty days notice in writing. If we decide to cancel the contract, a full refund will be issued for the full remaining calendar months of the policy, where cover has not been honored. All cancellation requests must be presented to SK Support in writing at the registered address, whereby we will validate cancellation of the contract after the thirty day term by writing to confirm.

All benefits of this plan are forfeited if you attempt a fraudulent claim.

Other than where specified, this extra service plan does not constitute and should not be construed as a contract of insurance.

SK Support and selected companies on our behalf may use your name and address for marketing purposes. We may also use your data for testing and training purposes. If you do not want to receive information in respect of the foregoing, please write to the Data Protection Officer of SK Support at the same registered address, indicating which purpose you do not wish your personal information to be used for.

This contract is governed and construed in all respects in accordance with the laws of the United Kingdom, unless otherwise stated in writing.

Purchasing a SK Support Protection Plan does not limit your protection under any applicable manufacturer’s guarantee, nor does it affect your statutory right.

You may be required to present proof of purchase of your Service Plan contract with us if deemed necessary by ourselves.

CLAIMS PROCEDURE

In the event of a breakdown: -

Please call our team of advisors at our UK Call Center via 08709 338 208.

You will be required to produce this contract to the repair engineer upon request.

COMPLAINTS PROCEDURE

We will always aim to provide superb service to our customers, but if you have any queries or complaints regarding our service, please contact us by writing to us at SK Support, PO Box 43, Norwich, NR7 0LJ and we will do our up most to satisfy your claim. This complaints procedure does not affect any statutory right you may have with us.

ACCIDENTAL DAMAGE

If the insured appliance suffers accidental damage by violent and external means which necessitates the replacement of an internal component in order for it to fulfill its intended purpose, we will pay for the repair.

The maximum amount payable will be the original purchase paid or the current value whichever is less.

SUMMARY

Our service plan is provided in order to sustain fully functional viewing of your satellite equipment at all times. In the event of a service call received by our UK call center, we will arrange for an engineer to visit your premises. If, however, at any time it is not possible to provide an engineer visit within a reasonable time scale, a full refund of any contract period not fulfilled with be provided. The contract can then be terminated by the customer without written notice.